Frequently Asked Questions

BOOKING AND RESERVATIONS

Why should I book directly through Oro Valley Vacation Rentals?

Booking directly allows you to communicate with us throughout the reservation process, receive personal assistance from the owners, and avoid third-party booking platform service fees where applicable. You'll see the applicable rates, taxes, fees, and cancellation terms before completing your reservation.

What payment methods do you accept?

We accept all major credit cards. All payments are processed through a third party payment processor which insures that your information and booking is secure.

What is your cancellation policy?

Guest receives 100.00% (less $100.00 cancellation fee) if cancellation occurs at least 30 days before arrival; Guest receives 50.00% (less $100.00 cancellation fee) if cancellation occurs at least 14 days before arrival; No refunds within 14 days of arrival.

Are there any additional fees or taxes?

When you book direct with us the quoted price includes rent, cleaning fee and transaction privilege tax. There are no other fees unless you choose to have us heat the pool (see Pools $ Outdoor Living section for details). We do require a $500 security deposit in the form of a hold on your credit card. That hold is released after we have determined there is no damage after your departure.

OUR HOMES AND AMENITIES

How many guests can you accommodate?

Both homes can accommodate a maximum of six people, including children, plus 1 infant under 2 years old.

Are the homes suitable for families with children?

Absolutely! Let us know before you arrive and we can have up to two pack and plays and a high chair waiting for you when you arrive at no additional cost. We have intentionally furnished our homes for families with children so you won't find a lot of clutter that you'll have to move or put away. There are plenty of games and pool toys for the whole family.

Is Wi-Fi available?

Both homes are equipped with free high speed internet for all your devices.

Is a washer and dryer available?

No need to overpack. Both homes include a full size washer and dryer and a starter supply of laundry supplies.

Are pets allowed?

We love our pets, but we have chosen to make both of our homes pet free in order to accommodate our guests with allergies and to maintain our high standards of cleanliness.

Is smoking allowed?

Both of our homes are strictly no-smoking properties. No smoking of any kind, including vaping, is allowed anywhere on the property.

POOLS AND OUTDOOR LIVING

Are the pools heated?

Between October and April, we can heat the pools to 85 degrees F using our gas heaters. During the shoulder season between summer and those colder months, we normally use a solar cover to keep the water at a comfortable swimming temperature.

Is there a charge for pool heating?

Even with our warm climate, our evenings cool off significantly so heating a pool during the colder parts of the year is expensive. Our pool heating fee is designed to allow us to cover those costs. The standard fee is a $75 startup fee plus $50/night plus 14.55% tax. However, depending on weather and other conditions, we may be able to offer a lower rate so please ask us for a quote for your dates.

Are pool towels provided?

There is no need to pack bulky towels. We provide enough for every guest. We also have some floats and pool toys available for your use.

CHECK IN AND CHECK OUT POLICIES

What time is check-in and check-out?

Check in: 3:00 p.m.

Check out: 10:00 a.m.

Is early check-in or late check-out possible?

There is a lot to do to prepare our homes for our guests. We need time to change all linens, thoroughly clean every room, vacuum and mop all the floors and clean up the outdoor areas. But if we don't have guests in the home right before you, we can often accommodate an early check in at no additional cost. And depending on our schedule we may also be able to allow our guests to check out a bit later. Just let us know your situation and we'll do our best to accommodate you.